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Review Your SQE 1 Practice Records

Examination Timing: 00H01M15S

John bought a new laptop from a national retailer. Upon delivery, the laptop did not work. John contacted the retailer's helpline and was guided through a recovery process for the laptop, which still would not work. The retailer agreed to collect the laptop and provide John with a replacement. Upon delivery, the replacement also did not work. John has sought a refund from the retailer, but the retailer has denied his request, stating it must be given further opportunity to repair or replace the laptop as over 30 days have passed since the purchase. 

Advise John which of the following statements best reflects his position.

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John is entitled to reject the laptop and claim a full refund. Under Section 9 of the Consumer Rights Act 2015, every consumer contract to supply goods includes a term that the quality of the goods is satisfactory. Section 19(3) of the 2015 Act provides that in the event of a breach of Section 9, the consumer's rights include the short-term right to reject (exercisable within 30 days), the right to repair or replacement, and, as a last resort, the right to a price reduction or the final right to reject. As the replacement laptop still does not conform to the contract, John is entitled to exercise his right to reject and claim a full refund from the retailer pursuant to Section 24 of the 2015 Act. 

Key Point: The Consumer Rights Act 2015 ensures that consumers have the right to satisfactory quality goods and provides remedies, including the right to reject faulty goods and claim a refund if repairs or replacements do not resolve the issue.

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