Examination Timing: 00H02M53S
Emma Thomas, a wheelchair user, seeks legal advice from "Bridges & Co Solicitors", a law firm in Bristol, regarding a property dispute. The firm's office, located on the first floor, is accessible only via a steep staircase. Emma has expressed concerns about accessing the firm due to her disability. The firm is considering its obligations under the Equality Act 2010 and the appropriate adjustments needed to accommodate Emma’s needs.
Which of the following statements best reflects the firm’s position?
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Your selected option: C
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The correct answer is A. Under the Equality Act 2010, specifically sections 20 and 21, there is a clear duty for service providers, including solicitors' firms, to make reasonable adjustments for disabled persons. This duty is triggered by a physical feature that puts a disabled person at a substantial disadvantage compared to persons who are not disabled. This duty is proactive, meaning it does not require a complaint to be initiated by the client. Failure to comply can lead to a claim for discrimination under the Act. Bridges & Co must therefore assess and implement necessary adjustments to ensure equitable access to their services.
Key Learning Points:
Equality Act 2010: Understanding this key legislation helps service providers in all sectors ensure compliance and promote inclusivity.
Reasonable Adjustments: These are modifications or changes that businesses must make to avoid discrimination and reduce barriers for disabled individuals.
Proactive Compliance: The duty to make reasonable adjustments is ongoing and proactive; it does not depend on the client pointing out the disadvantage.
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